Privacy Policy

Last updated: October 2026

At SERRATI, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you have when you visit serrati-electronics.com, contact us, create an account or place an order.

1. Who we are

SERRATI is operated by Serrati BV, based in the Netherlands. We are responsible for the processing of personal data collected through serrati-electronics.com.

Contact:
Email: info@serrati-electronics.com
Website: serrati-electronics.com

2. What personal data we collect

Depending on how you use our website, we may collect the following personal data:

  • Name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Account and login information
  • Order and payment information
  • Information you provide when contacting us
  • IP address, browser information and device data
  • Information about how you use our website, where applicable through cookies or similar technologies

3. How we use your personal data

We use your personal data to:

  • Process and deliver your orders
  • Process payments and prevent fraud
  • Manage your customer account
  • Provide customer service and respond to enquiries
  • Send transactional emails about your orders or account
  • Comply with legal and tax obligations
  • Improve the security, performance and usability of our website
  • Send marketing communications only where permitted by law or where you have given consent

4. Legal bases for processing

We process your personal data only where we have a valid legal basis to do so. Depending on the situation, this may include:

  • Performance of a contract — for example, to process and deliver your order
  • Legal obligations — for example, accounting and tax requirements
  • Legitimate interests — for example, fraud prevention, website security and improving our services
  • Consent — where required, for example for certain marketing communications or non-essential cookies

5. Sharing your personal data

We only share personal data where necessary to operate our business, fulfil orders or comply with legal obligations. This may include trusted service providers such as:

  • Payment providers, including Mollie and supported payment methods
  • Shipping and fulfilment partners
  • Hosting, email and website service providers
  • Accounting and administrative service providers
  • Professional advisers or authorities where required by law

We do not sell your personal data to third parties.

6. International data transfers

Some of our service providers may process personal data outside the European Economic Area (EEA). Where this happens, we take appropriate measures to ensure that your personal data remains protected in accordance with applicable data protection law, for example by using approved contractual safeguards or other legally recognised transfer mechanisms.

7. How long we keep your data

We retain personal data only for as long as necessary for the purposes for which it was collected and to meet applicable legal, accounting and tax requirements.

As a general rule:

  • Customer accounts may be retained while active and for a limited period after inactivity
  • Order and transaction records may be retained for up to 7 years where required for accounting and tax purposes
  • Failed, cancelled or incomplete orders may be retained for a shorter period for administrative and fraud-prevention purposes
  • Marketing data is retained until you withdraw your consent or unsubscribe

8. Cookies and similar technologies

We use cookies and similar technologies to operate our website, remember preferences, improve functionality and, where applicable, understand how visitors use our website.

Essential cookies may be used without consent where they are necessary for the website to function. Non-essential cookies, such as certain analytics or marketing cookies, are only used where permitted by law and, where required, after you have given consent.

You can manage your cookie preferences through the cookie settings available on our website.

9. Your rights

Under applicable data protection law, you may have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate or incomplete personal data
  • Request deletion of your personal data where legally permitted
  • Request restriction of processing
  • Object to certain types of processing
  • Request transfer of your personal data in a structured, commonly used format
  • Withdraw consent at any time where processing is based on consent
  • Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at info@serrati-electronics.com.

10. Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. While no online system can be completely secure, we regularly review the measures used to protect information processed through our website

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. When we make changes, we will update the “Last updated” date at the top of this page.

12. Contact

If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact us at:

SERRATI
Email: info@serrati-electronics.com
Website: serrati-electronics.com