Last updated: October 2026
At SERRATI, we want you to be satisfied with your purchase. This policy explains your rights regarding returns, refunds, exchanges and faulty products when you order from serrati-electronics.com.
1. Right of withdrawal
If you are a consumer purchasing from SERRATI online, you generally have the legal right to withdraw from your purchase within 14 days without giving a reason. For physical products, this period starts on the day after you receive the product.
To exercise this right, you must inform us within the 14-day withdrawal period. After notifying us, you normally have a further 14 days to return the product
2. Return conditions
Returned products should be sent back complete and, where reasonably possible, in their original condition and packaging. You may inspect the product as you would in a physical store, but you may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the product.
Please include all supplied accessories, manuals and other items that were delivered with the product
3. Return shipping costs
If you return a product because you have changed your mind and are using your legal right of withdrawal, the direct cost of returning the product is normally your responsibility. We will clearly inform you of this before purchase.
If a product is faulty, damaged or otherwise not in conformity with your order, reasonable return shipping costs will be covered by SERRATI.
We recommend using a trackable shipping method and keeping your proof of shipment until your return has been completed.
4. Refunds
If you exercise your legal right of withdrawal, we will refund the payments received from you, including the standard delivery costs you paid for the order. If you chose a more expensive delivery method than our standard option, the additional cost is not refundable.
We will process the refund within 14 days after you inform us that you are withdrawing from the purchase. We may wait until we have received the returned product, or until you provide proof that you have sent it back, whichever occurs first.
Refunds will normally be made using the same payment method used for the original purchase, unless we agree otherwise with you.
5. Faulty or damaged products
If your product arrives damaged, is defective or does not conform to what you ordered, please contact us as soon as possible at info@serrati-electronics.com and include your order number and, where relevant, photos or other information showing the issue.
Where a product is not in conformity with the purchase agreement, you may be entitled to a repair or replacement free of charge. If repair or replacement is not possible, cannot reasonably be provided, or does not resolve the issue, you may be entitled to an appropriate price reduction or termination of the purchase in accordance with applicable consumer law.
6. Exchanges
If you would like to exchange a product, please contact us at info@serrati-electronics.com. Depending on the product, stock availability and the reason for the exchange, we will let you know the available options.
If the exchange is requested because you changed your mind, return shipping costs may be your responsibility. If the product is faulty or incorrect, SERRATI will arrange an appropriate solution.
7. Exceptions to the right of withdrawal
The legal right of withdrawal does not apply in certain situations provided by law. This may include, for example:
- Products made to the consumer’s specifications or clearly personalised
- Products that are unsuitable for return for health protection or hygiene reasons once the seal has been broken, where the consumer was informed of this before purchase
- Sealed audio, video or software products once the seal has been broken
- Digital content where the consumer has expressly agreed to immediate performance and acknowledged that the right of withdrawal will be lost
- Other products or services that fall within a statutory exception to the right of withdrawal
Where an exception applies, we will clearly inform you before you complete your purchase.
8. How to start a return
To start a return, please contact us at info@serrati-electronics.com and include your order number and the reason for your return. We will provide you with the relevant return instructions.
Please do not send products back without first contacting us, as this may delay the processing of your return.
9. Contact
If you have any questions about returns, refunds, exchanges or a faulty product, please contact us at:
SERRATI
Email: info@serrati-electronics.com
Website: serrati-electronics.com