Last updated: October 2026
These Terms & Conditions apply to purchases made through serrati-electronics.com. By placing an order with SERRATI, you agree to these terms. Please read them carefully before completing your purchase.
1. About SERRATI
SERRATI is operated by Serrati BV, a company established in the Netherlands. These Terms & Conditions apply to all consumer purchases made through serrati-electronics.com.
Contact:
Email: info@serrati-electronics.com
Website: serrati-electronics.com
2. Products and availability
We aim to describe and display our products as accurately as possible. Product images, colours, dimensions and specifications are provided for guidance and may vary slightly depending on the device or display used.
All products are subject to availability. If a product becomes unavailable after you place an order, we will contact you and, where appropriate, offer an alternative or issue a refund.
We reserve the right to update product information, specifications, pricing and availability where necessary, provided this does not affect rights already acquired under a completed purchase.
3. Prices and payment
All prices shown on serrati-electronics.com are displayed in euros and include applicable VAT unless stated otherwise. Any delivery charges or other applicable costs will be shown before you complete your order.
Payment must be made using one of the payment methods offered during checkout. Available payment methods may vary depending on your country, device or order.
Your order will only be processed once payment has been successfully authorised or otherwise confirmed, unless a different payment arrangement is explicitly offered.
4. Orders and order confirmation
After placing an order, you will receive an order confirmation by email. This confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted or dispatched.
We reserve the right to cancel or refuse an order where there is a valid reason, for example in the event of a clear pricing error, suspected fraud, payment failure or product unavailability. If payment has already been received, the relevant amount will be refunded.
5. Delivery
We deliver to the countries and regions made available during checkout. Available delivery methods, estimated delivery times and shipping costs may vary depending on the destination and order.
Any delivery timeframe shown on the website is an estimate unless expressly stated otherwise. We will make reasonable efforts to deliver your order within the indicated timeframe.
For deliveries outside the European Union, import duties, customs charges or local taxes may apply. Unless expressly stated otherwise during checkout, these costs are the responsibility of the customer.
6. Right of withdrawal and returns
Consumers may have a legal right to withdraw from an online purchase within 14 days after receiving the product. Details about how to exercise this right, return conditions, return shipping costs, refunds and applicable exceptions are set out in our Refund and Returns Policy.
Nothing in these Terms & Conditions limits any mandatory consumer rights available under applicable law.
7. Warranty and conformity
Products purchased from SERRATI are covered by the legal rights applicable to consumers regarding conformity and defective products. This means that a product must meet the specifications, quality and performance that a consumer may reasonably expect based on the purchase agreement and applicable law.
If a product is defective or does not conform to the agreement, please contact us at info@serrati-electronics.com. Depending on the circumstances, you may be entitled to repair, replacement, a price reduction or termination of the purchase.
8. Limitation of liability
To the extent permitted by applicable law, SERRATI is not liable for indirect, incidental or consequential losses resulting from the use of our products or website, except where such liability cannot legally be excluded.
Nothing in these Terms & Conditions excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any other liability that cannot be excluded under applicable law.
Our liability for defective products, non-conformity or failure to perform the purchase agreement remains subject to the mandatory consumer rights that apply to your purchase.
9. Intellectual property
All content available on serrati-electronics.com, including trademarks, logos, product names, product designs, text, images, graphics, software and other materials, is owned by or licensed to SERRATI unless stated otherwise.
You may not copy, reproduce, distribute, modify, publish or commercially use any part of our website or brand materials without prior written permission, except where permitted by law.
10. Privacy and personal data
We process personal data in accordance with our Privacy Policy and applicable data protection law. Our Privacy Policy explains what information we collect, how we use it, how long we retain it, when it may be shared and what rights you have in relation to your personal data.
11. Changes to these Terms & Conditions
We may update these Terms & Conditions from time to time to reflect changes in our business, services, products or applicable law. The version that applies to your purchase is the version in effect at the time you place your order.
12. Governing law and disputes
These Terms & Conditions and any purchase made through serrati-electronics.com are governed by Dutch law, without prejudice to any mandatory consumer protection rights that may apply in the country where you live.
If a dispute arises, we encourage you to contact us first so that we can try to resolve the matter directly. Consumers may also have the right to bring a claim before the competent courts in their country of residence where applicable under mandatory consumer law.
13. Contact
If you have any questions about these Terms & Conditions, your order or your consumer rights, please contact us at:
SERRATI
Email: info@serrati-electronics.com
Website: serrati-electronics.com